Privacy Policy
At Stormy Touch, we value your privacy and are committed to protecting your personal information.
When you book an appointment or contact us, we may collect personal details such as your name, phone number, and email address. This information is used solely to manage bookings, communicate with you, and improve our services.
We do not sell, trade, or share your personal information with third parties.
Your information is stored securely and only accessible to authorized personnel.
By using our website, you agree to the terms of this Privacy Policy.
Hair Color Policy
If your hair is colored, please select an extension color that closely matches your current hair color. Colored hair will not be concealed under black extensions.
To maintain the quality and consistency of your results, appointments where this requirement has not been followed will be discontinued immediately.
Hair condition and preparation
- Your scalp should be healthy and free from contagious or untreated scalp conditions.
- If you are experiencing excessive irritation, open sores, infections, severe dandruff, or any scalp condition requiring medical attention, please consult a healthcare professional before booking.
- Your natural hair must be at least 4 inches (10 cm) long throughout your entire head to ensure a secure and long-lasting installation.
Before your Appointment, Please arrive with:
- Freshly washed hair
- Completely detangled hair
- Hair fully blow-dry (Allowing for easy comb-through from roots to ends)
- No oils, grease or heavy creams
TERMS & CONDITIONS
By booking an appointment with Stormy Touch, you agree to the following terms:
- All appointments must be scheduled in advance.
- Clients are expected to arrive on time.
- Late arrivals may result in reduced service time or cancellation.
- Prices are subject to change depending on hair length, style, or additional services.
- Stormy Touch reserves the right to refuse service in cases of inappropriate behavior.
By using our services, you accept these terms.
Cancellation Policy
We require at least 48 hours notice for any appointment cancellation or rescheduling.
Failure to cancel within this time frame will result in loss of deposit.
No-shows will not be refunded and may be refused future bookings.
We respect your time, and we ask that you respect ours.
Deposit Policy
To reserve your appointment, a non-refundable deposit of 35% of the service costs is required.
Deposits are applied to the original service selected and cannot be transferred to another service.
Your appointment is officially confirmed once your deposit has been received.
Rescheduling Policy
Appointments may be rescheduled with at least 48 hours’ notice. Deposits may be transferred one time only and are valid for the original service booked.
Any additional reschedules will require a new deposit.
Late Policy
A 10-minute grace period is provided for all appointments.
If you arrive more than 10 minutes late, your appointment will need to be cancelled to avoid disrupting the remainder of the day’s schedule.
Guests
To ensure a relaxing and comfortable experience for everyone, guests and pets are not permitted during appointments.
If booking with a friend or family member, please arrive at your scheduled appointment time.
REFUND POLICY
All deposits are non-refundable.
If you need to reschedule, please notify us at least 48 hours in advance.
Services that have already been completed are non-refundable.
We strive to provide the best service possible. If you are not satisfied, please contact us immediately so we can address your concerns.